How it fits your workflow.
TransUnion TruContact provides contact and phone intelligence. It is relevant when teams need better context about the numbers used in customer communications. Phone-related signals should remain separate from consent and account identity so a contactability result is not interpreted as permission for every channel or purpose.
WORKFLOW FOCUS
Phone intelligence and contactability review.
From your stack to your workflow.
01 / Map the outcome
Choose the process you want to improve and the records, events, or actions it depends on.
02 / Define the connection
Review supported capabilities, access permissions, field mapping, and policy requirements with your Paypath team.
03 / Validate before expanding
Agree on a focused workflow, test it with your team, and confirm the results before extending the scope.
A few things to know.
Does a contactability result establish communication consent?
No. A number's characteristics and a customer's communication permissions are different records. Evaluate them separately before determining the appropriate outreach.
Can we keep our existing systems?
The starting point is your current stack. We work with your team to understand where each record lives and how the proposed connection should fit your operating model.