How it fits your workflow.
SendGrid provides email delivery tools within Twilio's communication offering. For financial notices and service messages, retain the message reference and relevant delivery outcome. A successful send event should not be interpreted as proof that a customer read the content or completed the action described in it.
WORKFLOW FOCUS
Account-linked email delivery and exception tracking.
From your stack to your workflow.
01 / Map the outcome
Choose the process you want to improve and the records, events, or actions it depends on.
02 / Define the connection
Review supported capabilities, access permissions, field mapping, and policy requirements with your Paypath team.
03 / Validate before expanding
Agree on a focused workflow, test it with your team, and confirm the results before extending the scope.
A few things to know.
What should happen when a service email bounces?
Associate the failure with the original message and account. Route it through the defined contact review process rather than silently retrying without context.
Can we keep our existing systems?
The starting point is your current stack. We work with your team to understand where each record lives and how the proposed connection should fit your operating model.