INTEGRATION DETAILS
Latitude by Genesys
Loan servicing & collections
How it fits your workflow.
Latitude is a collections and recovery account management product. Its account statuses and recovery work need to remain distinct from contact center interactions. A connected workflow should identify the current product environment and preserve the collection account reference when call outcomes or payment information are reviewed.
WORKFLOW FOCUS
Recovery account records and contact center activity alignment.
From your stack to your workflow.
01 / Map the outcome
Choose the process you want to improve and the records, events, or actions it depends on.
02 / Define the connection
Review supported capabilities, access permissions, field mapping, and policy requirements with your Paypath team.
03 / Validate before expanding
Agree on a focused workflow, test it with your team, and confirm the results before extending the scope.
A few things to know.
Is a call disposition the same as a collection account status?
No. A call outcome describes an interaction. The account status describes the obligation's operational position and may require a separate review or update.
Can we keep our existing systems?
The starting point is your current stack. We work with your team to understand where each record lives and how the proposed connection should fit your operating model.